Frequently Asked Questions
Find direct, factual answers about BillingRecord POS, ERP capabilities, inventory tracking, hardware compatibility, and business management in Bangladesh.
1. General & Platform Overview
What is BillingRecord?
BillingRecord is a Bangladesh-focused POS, ERP, and business management software platform for businesses that need to manage sales, billing, inventory, customers, suppliers, accounting, and multi-branch operations from a unified interface.
What is BillingRecord POS (BRPOS)?
BillingRecord POS (abbreviated as BRPOS) is the specialized retail point-of-sale application designed for rapid barcode scanning, instant thermal receipt printing, payment calculations, and cashier operations.
Is BillingRecord a POS system or an ERP system?
BillingRecord combines both POS checkout speed and lightweight ERP capabilities. It serves as an integrated business management platform where counter sales, purchase orders, stock levels, expense tracking, and ledgers work together seamlessly.
Is BillingRecord built specifically for Bangladeshi businesses?
Yes. BillingRecord is tailored specifically for the Bangladeshi market, supporting native Bangla and English interfaces, local receipt layouts, BDT currency formatting, customer due ledgers (বাকি খাতা), and local hardware integrations.
Is BillingRecord suitable for small and medium businesses (SMEs)?
Yes. Whether you operate a single retail counter or a multi-branch wholesale network, BillingRecord is structured with intuitive workflows that eliminate unnecessary complexity while providing robust operational controls.
2. POS & Billing Capabilities
How fast is billing with BillingRecord POS?
BillingRecord POS is engineered for high-speed checkout counters. Cashiers can scan barcodes, apply discounts, select payment methods, and print thermal receipts in under 3 seconds per transaction.
Does BillingRecord support thermal receipt and invoice printing?
Yes. BillingRecord supports standard 58mm and 80mm thermal receipt printers as well as A4/A5 laser and inkjet printers for wholesale invoices and delivery challans. Detailed hardware specifications are available on our Hardware page.
Can I generate and print custom barcode labels?
Yes. BillingRecord includes an integrated barcode generator and label designer supporting barcode label printers for products without existing manufacturer barcodes.
Can I hold or park multiple active sales carts at the counter?
Yes. Cashiers can hold an ongoing cart if a customer needs to pick additional items, process another customer immediately, and recall the held cart without losing any scanned items.
3. Inventory & Stock Management
How does BillingRecord update stock levels?
Stock levels update automatically in real-time with every sale, purchase receipt, return, transfer, or manual stock adjustment across all registered stores.
Does BillingRecord support low-stock alerts and reorder levels?
Yes. You can define minimum stock thresholds for each product. When stock drops below the threshold, BillingRecord alerts you and helps generate purchase orders.
Does BillingRecord support batch numbers and expiry date tracking?
Yes. For pharmacies, food items, and packaged goods, BillingRecord supports batch tracking, manufacturing dates, and expiration alerts to prevent selling expired stock.
Can I manage product variants like sizes and colors?
Yes. Fashion, clothing, and footwear retailers can manage item variations (size, color, brand, material) with individual SKU codes and barcodes under a single parent item.
4. Cloud POS & Offline POS Software
What is the difference between Cloud POS and Offline POS?
Cloud POS runs securely over the internet, allowing business owners to monitor real-time sales and stock from any device anywhere. Offline POS runs locally on a computer without requiring active internet access for daily counter billing.
Does BillingRecord offer both Cloud and Offline versions?
Yes. BillingRecord offers flexible options tailored for different infrastructure needs in Bangladesh, including cloud plans and standalone offline retail options. Details are on our Pricing page.
What happens if my internet connection goes down while billing?
With offline-ready configurations, your cashiers can continue barcode scanning, invoicing, and printing receipts without interruption even during internet drops or power disruptions.
5. Customers, Due Ledgers & Accounting
Can BillingRecord manage customer dues and digital Bakir Khata?
Yes. BillingRecord maintains an integrated customer ledger (বাকি খাতা), tracking partial payments, due limits, payment histories, and outstanding balance statements automatically.
Can I track supplier purchases and payable accounts?
Yes. Record supplier purchase orders, product receiving notes, payments made, and pending payable balances with complete ledger histories.
What accounting and financial reports can BillingRecord generate?
BillingRecord generates daily sales reports, profit & loss statements, expense summaries, cashier closing sheets, customer/supplier ledgers, and inventory valuation reports with one-click export.
6. POS Hardware & Retail Security
What POS hardware does BillingRecord support and provide?
BillingRecord supports dual-screen touch POS terminals, 1D/2D barcode scanners, 58mm/80mm thermal receipt printers, barcode label printers, digital barcode weighing scales, and electronic cash drawers. Check our Hardware catalog for complete details.
Can I connect digital weighing scales for grocery and super shops?
Yes. BillingRecord integrates with digital barcode scales and direct serial/USB weighing scales for fast weighing and billing of vegetables, fruits, meat, fish, and bulk grains.
Does BillingRecord provide retail anti-theft and EAS security systems?
Yes. We supply Electronic Article Surveillance (EAS) retail security systems, including anti-theft antenna gates, clothing hard tags, RF soft stickers, magnetic tag detachers, and deactivators. Explore details on our Retail Security page.
7. Industry-Specific Use Cases
How is BillingRecord beneficial for grocery stores and super shops?
BillingRecord handles thousands of grocery items with fast barcode scanning, digital weighing scale integration, loose item sales, low stock replenishment, and multi-counter checkout.
Is BillingRecord suitable for pharmacies and medicine stores?
Yes. Pharmacies benefit from medicine generic search, rack/shelf location tracking, batch numbers, expiry date alerts, and box-to-strip breakdown calculations.
How does it support fashion, clothing, and footwear shops?
Clothing and footwear outlets can generate custom barcode price tags, manage item matrix variations (size, color, brand), and handle seasonal discount promotions smoothly. Learn more on our Industries page.
Can wholesale and distribution businesses use BillingRecord?
Yes. Wholesale businesses can set tiered bulk pricing, generate A4/A5 delivery challans and invoices, manage credit limits, and track agent commissions.
8. Multi-Branch & Staff Access
Can I manage multiple branches from one central dashboard?
Yes. Business owners can view combined and branch-specific sales, check stock levels across outlets, and transfer inventory between stores effortlessly.
Can I set individual permissions for cashiers and managers?
Yes. Role-based access control (RBAC) allows administrators to restrict access to cost prices, profit reports, discount limits, and invoice editing to authorized personnel only.
9. Getting Started, Training & Support
How can my business get started with BillingRecord?
You can start by booking a free demo or signing in through our Portal. Our team assists with product catalog upload, hardware setup, and complete staff onboarding.
Does BillingRecord provide training and ongoing technical support?
Yes. We provide hands-on onboarding training in both Bangla and English along with dedicated technical assistance through our Support Center and Documentation.
Where can I see plan details and options?
All current software tiers, feature comparisons, and plan details are available on our dedicated Pricing Page.
Still have questions?
Our business consultants are ready to assist you with tailored software and POS hardware recommendations.